Orders
Here you'll find answers to common questions about your order, such as when and how you receive your order confirmation, why it may not have arrived by email, and how to get a receipt for your purchase.
When and how do I receive my order confirmation?
When you place an order, an order confirmation is automatically sent to the email address you provided at checkout. Here's what it contains, how fast it arrives, and why we send it by email rather than on paper.
Can I add more products to my order after it has been placed?
Want to add more products to an order you've already placed? It may be possible if your order hasn't shipped yet. Check your order status and contact us quickly via the contact form on our website.
Can I cancel my order?
Once an order has been placed and paid for, it can't be cancelled, because processing starts immediately. However, you have a 14-day right of withdrawal under EU consumer law and can return the item under certain conditions.
How do I find my receipt?
Need to download your receipt? Do it straight from your order confirmation email: open it, click the green "Download digital receipt" link at the top, and save it as a PDF. Can't find the email? Check spam or search your inbox.