Wheelyshop.com

Get help with orders, delivery, warranty, returns and e-scooters at Wheelyshop. Fast support and clear answers in our help center.

Help Center – Support & FAQ | Wheelyshop

When and how do I receive my order confirmation?

Can I add more products to my order after it has been placed?

Can I cancel my order?

How do I find my receipt?

Orders

What happens if I don't collect my parcel?

How much does shipping cost?

What are your delivery times?

How can I track my order?

My order is delayed – what should I do?

Do you offer home delivery for e-scooters and e-bikes?

Can I choose which carrier delivers my order?

Can I change my delivery address after placing my order?

Delivery

What payment options do you offer?

How do I pay in instalments?

How do I get my refund after my return?

I haven't received my refund, what should I do?

Can I pay by invoice or in instalments?

Payment for businesses

Payment & Refunds

Reducing returns & protecting the environment

Do you offer a right of return?

Is there a warranty on your products, and how long is it?

How do I return my product?

How do I file a complaint about my product?

Returns & Complaints

Are there manuals for your electric vehicles?

How much of the assembly do I need to do myself?

Assembly & Manuals

Laws and rules for e-scooters: Your comprehensive guide

Laws and rules for e-bikes: Your comprehensive guide

COC documents for e-scooters and e-bikes

Insurance for e-scooters and e-bikes

Laws & Insurance

Do you have a physical store?

Can I test-ride an e-scooter or e-bike before buying?

I can't find the spare part I'm looking for?

Do you offer phone support?

Other

Here you'll find answers to common questions about your order, such as when and how you receive your order confirmation, why it may not have arrived by email, and how to get a receipt for your purchase.

Here you'll find all the information about delivery – from shipping costs and delivery times to how you track your order. Read about what to do if your order is delayed, how to change your delivery address, and home delivery for e-scooters & e-bikes.

Here you'll find everything about payment – which payment options we offer, the ability to pay by invoice or in instalments, and how refunds are handled when you return an item. We'll also help you if you haven't received your refund.

Here you'll find all the information about returns and complaints – from your 14-day right of withdrawal and the guarantee on our products to how you return or file a complaint. We guide you through the process to make it as easy as possible.

Here you'll get all the help you need to assemble and get started with your electric vehicle. We offer step-by-step guides and practical tips that make assembly simple and smooth.

Here you'll find all the information about laws and regulations for e-scooters and e-bikes. Learn more about COC documents, insurance requirements and what applies so you can ride safely and legally.

Here you'll find general information about us – whether we have a physical store, if you can test-ride before buying, how to find a spare part you're looking for, and how to reach our support. We've got answers to your questions!

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