We offer a wide range of EU payment methods: Visa, Mastercard, Maestro, Amex and UnionPay cards, Apple Pay, Google Pay, PayPal, Klarna (pay later / instalments), iDEAL/Wero, Bancontact, BLIK, Przelewy24, MobilePay and USDC.

We strive to make your purchase as easy and secure as possible by offering a wide range of payment options. Below you can read more about the methods you can choose from when you shop with us:Cards &#x2714; We accept Visa, Mastercard, Maestro, American Express and UnionPay. Pay quickly and securely with your preferred card.Digital wallets &#x2714; Pay in a few taps with Apple Pay or Google Pay directly from your phone.Klarna &#x2714; With Klarna you can pay later or split your purchase into instalments, depending on the options available in your country.PayPal &#x2714; Pay safely and flexibly via PayPal, without sharing your card details with us.Local bank-based methods &#x2714; Depending on your country, you can also pay with iDEAL / Wero, Bancontact, BLIK, Przelewy24 and MobilePay &#x2013; convenient options that let you pay straight from your bank account.USDC &#x2714; We also support payment with the USDC stablecoin for those who prefer to pay with digital currency.<h3 id="why-do-we-offer-several-options">Why do we offer several options?</h3>Our goal is to provide payment solutions that suit different needs and preferences across the EU. By offering a wide range of payment methods, we want to make your shopping experience as smooth, flexible and secure as possible. The methods available to you may vary depending on your country and are shown at checkout.Do you have questions about our payment options or need help choosing the one that suits you best? Don&apos;t hesitate to contact our customer service &#x2013; we&apos;re happy to help.

What payment options do you offer?

In the EU you can pay later or split your purchase into instalments via Klarna. Select Klarna at checkout and choose the option that suits you; available plans and interest-free periods depend on Klarna's terms in your country.

<h2 id="how-do-i-pay-in-instalments">How do I pay in instalments?</h2>Paying for your purchase in instalments is a convenient and flexible way to spread the cost over time. In the EU we offer this through Klarna. Instead of paying the full amount at once, you can choose to pay later or split the payment into instalments, depending on the options Klarna offers in your country. This way you can get what you want without straining your monthly budget, and you get a clear overview of your payment plan in the Klarna app.<h2 id="heres-how--step-by-step">Here&apos;s how &#x2013; step by step:</h2>Step 1: Choose the items you want to buy and proceed to your cart. Step 2: Click &quot;Go to checkout&quot; to proceed to payment. Step 3: Select Klarna as your payment method. Step 4: Choose the option that suits you &#x2013; for example pay later or pay in instalments. Step 5: Follow Klarna&apos;s instructions to confirm your details and complete your order with the chosen plan.<h2 id="good-to-know">Good to know</h2>&#x2705; Flexible &#x2013; pay later or split the cost into instalments &#x2705; A clear overview of your payments in the Klarna app &#x2705; The available options and any interest-free periods depend on Klarna&apos;s terms in your countryDo you have more questions about paying in instalments? Don&apos;t hesitate to contact our customer service &#x2013; we&apos;re happy to help!

How do I pay in instalments?

Once we receive and inspect your return, your refund is the purchase price minus any return cost (from €8.90 for accessories, up to €499 for large items). We refund within 14 days of your withdrawal request, to your original payment method.

Returning a product and getting a refund should be a simple process. Here&apos;s what you can expect when you return an item to us:<h4 id="step-1-return-confirmation">Step 1: Return confirmation</h4>Once your return has been received and inspected by us, we&apos;ll confirm the approved refund amount, which is the purchase price minus any applicable return cost.<h4 id="how-the-refund-is-calculated">How the refund is calculated</h4>Your refund is the original purchase price of the returned item(s) minus any return cost. Return costs start from &#x20AC;8.90 for accessories and spare parts, and go up to &#x20AC;499 for e-scooters, e-bikes, electric unicycles, e-cross bikes and large items, depending on weight and volume. If the product is defective or non-conforming, return and shipping costs are covered by us.<h4 id="step-2-processing-the-refund">Step 2: Processing the refund</h4>Time frame:&#xA0;We process your refund within 14 days of receiving your withdrawal request. We may, however, withhold the refund until we have received the returned goods or you provide proof that you&apos;ve sent them back.Refund method: The amount is issued using the original payment method used for your purchase.<h4 id="if-your-return-is-not-approved">If your return is not approved</h4>Diminished value:&#xA0;You are responsible for any diminished value resulting from handling the product beyond what is necessary to check its nature and function. In such cases we may make a corresponding deduction from your refund.<h4 id="need-help">Need help?</h4>If you have questions about your return or the refund process, don&apos;t hesitate to contact our customer service for personal assistance.

How do I get my refund after my return?

Waiting on a refund? Check your bank account, then your credit card company and bank, as processing can take 1–3 business days. If it still hasn't arrived, contact us via the form on our website.

If you&apos;re waiting for a refund and haven&apos;t seen any money returned to your account, there are a few steps you can take to resolve this:<h4 id="step-1-check-your-bank-account">Step 1: Check your bank account</h4>Check your account:&#xA0;Sometimes bank transactions can take time to appear in your account. We recommend checking your bank account again to make sure the refund hasn&apos;t already gone through.<h4 id="step-2-contact-your-credit-card-company">Step 2: Contact your credit card company</h4>Processing time:&#xA0;Contact your credit card company, as it can often take a little time before a refund is officially issued and appears in your account. This process can in some cases take up to 1&#x2013;3 business days.<h4 id="step-3-check-with-your-bank">Step 3: Check with your bank</h4>Delays at the bank:&#xA0;If you used a debit card or direct payment, also contact your bank. There is often a processing time before a refund is posted to your account.<h4 id="step-4-contact-us">Step 4: Contact us</h4>Still no refund?:&#xA0;If you have followed all of the above steps and still haven&apos;t received your refund within 1&#x2013;3 business days, please contact us. You can do this using the contact form at the bottom of our website.

I haven't received my refund, what should I do?

Yes — via Klarna at checkout you can pay later (invoice) or split your purchase into instalments. Select Klarna, choose the option that suits you, and follow Klarna's steps. Available plans depend on Klarna's terms in your country.

<h2 id="flexible-payment-options-with-klarna">Flexible payment options with Klarna</h2>We understand that payment flexibility is important to our customers. That&apos;s why we offer Klarna at checkout across the EU, so you can choose the option that suits you best.<h2 id="payment-options-with-klarna">Payment options with Klarna</h2>Pay later (invoice) With Klarna you can choose to pay later &#x2013; receive your items first and pay within the period Klarna offers in your country.Instalments &#x2013; spread the cost If you prefer to split the payment, Klarna lets you pay in instalments over time. You get a full overview of your payments in the Klarna app, and the available plans and any interest-free periods depend on Klarna&apos;s terms in your country.<h2 id="heres-how-it-works--step-by-step">Here&apos;s how it works &#x2013; step by step</h2>Step 1: Choose the items you want to buy and proceed to your cart. Step 2: Click &quot;Go to checkout&quot; to proceed to payment. Step 3: Select Klarna as your payment method. Step 4: Choose Pay later or Instalments. Step 5: Follow Klarna&apos;s instructions to confirm your details and complete your order.Do you have more questions about paying with Klarna? Feel free to contact our customer service &#x2013; we&apos;re happy to help!

Can I pay by invoice or in instalments?

Business customers can use all our standard payment methods, and Klarna may offer business invoicing depending on your country. For larger orders or a formal invoice, contact our customer service and we'll help.

<h2 id="payment-options-for-business-customers">Payment options for business customers</h2>As a business customer you can shop with us using the same wide range of payment methods available at checkout, including major cards, digital wallets, PayPal and Klarna.Depending on your country, Klarna may also offer business payment options such as paying later by invoice. The available options are shown at checkout.<h3 id="larger-or-recurring-business-orders">Larger or recurring business orders</h3>If you&apos;re placing a larger order for your business, need a formal invoice, or have specific requirements, we&apos;re happy to help. Contact our customer service and we&apos;ll guide you through the best option for your company.Do you need more information or guidance on paying as a business customer? Feel free to contact our customer service &#x2013; we&apos;re happy to help!

Payment for businesses

Wheelyshop.com

Here you'll find everything about payment – which payment options we offer, the ability to pay by invoice or in instalments, and how refunds are handled when you return an item. We'll also help you if you haven't received your refund.