I haven't received my refund, what should I do?Updated a month ago

If you're waiting for a refund and haven't seen any money returned to your account, there are a few steps you can take to resolve this:

Step 1: Check your bank account

Check your account: Sometimes bank transactions can take time to appear in your account. We recommend checking your bank account again to make sure the refund hasn't already gone through.

Step 2: Contact your credit card company

Processing time: Contact your credit card company, as it can often take a little time before a refund is officially issued and appears in your account. This process can in some cases take up to 1–3 business days.

Step 3: Check with your bank

Delays at the bank: If you used a debit card or direct payment, also contact your bank. There is often a processing time before a refund is posted to your account.

Step 4: Contact us

Still no refund?: If you have followed all of the above steps and still haven't received your refund within 1–3 business days, please contact us. You can do this using the contact form at the bottom of our website.