No, we're a pure online store with no physical shop. We make up for it with detailed product videos, high-quality images from multiple angles, full specifications and manuals, and fast customer support.

No, our business is a pure online store, which means we don&apos;t have a physical shop. Despite this, we strive to give our customers as comprehensive and informative a shopping experience as possible.Here&apos;s how we make up for not having a physical store:Detailed videos:&#xA0;For almost all of our e-scooters and e-bikes we offer instructional and product videos. These videos show the products in detail and give a visual overview of their functions and features.High-quality images:Our product pages contain clear and carefully taken images that show the products from several angles, so you can get a good sense of the design and details.Comprehensive product information:On each product page you&apos;ll find specifications, manuals and video guides to help you make an informed choice.<h4 id="benefits-of-our-online-store">Benefits of our online store</h4>Easy access: You can shop from the comfort of your home whenever it suits you.Fast support: Our customer service team is available via the form at the bottom of the page to help you with questions and concerns.<h4 id="need-more-help">Need more help?</h4>If you need further information about our products or services, don&apos;t hesitate to contact us. We&apos;re here to help you!

Do you have a physical store?

No, as an online-only store we can't offer test rides before purchase. Instead we provide detailed descriptions, product videos, high-quality images and personal advice via form or chat to help you choose with confidence.

No, since we are a pure e-commerce business we don&apos;t have a physical store and therefore can&apos;t offer test rides before purchase. However, we strive to give you all the information you need to feel confident in your choice.Here&apos;s how we make up for not offering test rides:Detailed product descriptions:On each product page you&apos;ll find detailed specifications and information about the products&apos; functions and performance.Videos and images:We offer instructional and product videos for many of our e-scooters and e-bikes. These show the products in use and give a clear visual presentation.&#xA0;High-quality images from different angles help you see the details and design.Customer service and advice:If you have questions about a specific model or want to know which product best suits your needs, you&apos;re always welcome to contact us.<h4 id="contact-us">Contact us</h4>Form: Use the form at the bottom of the page to send your questions.Chat: Our customer service is also available via chat for quick answers and advice.<h4 id="need-more-help">Need more help?</h4>We understand that choosing an e-scooter or e-bike is important, and we&apos;re here to help you through the whole process. Don&apos;t hesitate to contact us if you need more information!

Can I test-ride an e-scooter or e-bike before buying?

Can't find a specific spare part? Contact us via the form with your model name/number, a description and photos if possible. If our suppliers have it, we'll try to order it for you and share availability, price and delivery time.

If you can&apos;t find a specific spare part for your product in our range, we&apos;re happy to help. Here&apos;s what you can do:What should I do if the spare part is missing?<ol><li>Contact us:<ul><li>Use the contact form at the bottom of our website.</li><li>State which product you have and describe the spare part you&apos;re looking for.</li></ul></li><li style="font-weight: bold;">Provide detailed information:<ul style="font-weight: initial;"><li>To help us assist you faster, include the following information in your message:<ul><li>The model name or product number of your e-bike or e-scooter.</li><li>A clear description of the spare part.</li><li>Images if possible to show which part it is.</li></ul></li></ul></li><li style="font-weight: bold;">Our help:<ul style="font-weight: initial;"><li>If the spare part is available from our suppliers, we can try to order it for you.</li><li>We&apos;ll let you know as soon as we have information on availability, price and delivery time.</li></ul></li></ol><h4 id="important-to-know">Important to know</h4>Unique parts:&#xA0;Some spare parts may be special orders, which can affect the delivery time.<h4 id="need-more-help">Need more help?</h4>Don&apos;t hesitate to contact our customer service for personal help finding the right spare part for your product. We&apos;re here to make things easier for you and ensure your product works optimally.

I can't find the spare part I'm looking for?

We don't offer phone support at the moment, but we're happy to help by email (via the form at the bottom of the page) or through the chat on our website. Our blog and help center also have useful tips.

We currently don&apos;t offer phone support, but we&apos;re happy to help you with your questions by email &#x2013; fill in the form at the bottom of the page to describe your query. You can also reach us via the chat on our website. For tips and tricks, I recommend visiting our <a href="https://www.wheelyshop.com/blogs/tips-tricks" rel="noopener noreferrer" target="_blank">blog</a> or our <a href="https://www.wheelyshop.com/pages/kontakta-oss" rel="noopener noreferrer" target="_blank">help center</a>. &#x2728;

Do you offer phone support?

Wheelyshop.com

Here you'll find general information about us – whether we have a physical store, if you can test-ride before buying, how to find a spare part you're looking for, and how to reach our support. We've got answers to your questions!

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Do you have a physical store?

Can I test-ride an e-scooter or e-bike before buying?

I can't find the spare part I'm looking for?

Do you offer phone support?