I can't find the spare part I'm looking for?Updated a month ago

If you can't find a specific spare part for your product in our range, we're happy to help. Here's what you can do:

What should I do if the spare part is missing?

1. Contact us:
   • Use the contact form at the bottom of our website.
   • State which product you have and describe the spare part you're looking for.
2. Provide detailed information:
   • To help us assist you faster, include the following information in your message:
     • The model name or product number of your e-bike or e-scooter.
     • A clear description of the spare part.
     • Images if possible to show which part it is.
3. Our help:
   • If the spare part is available from our suppliers, we can try to order it for you.
   • We'll let you know as soon as we have information on availability, price and delivery time.

Important to know

Unique parts: Some spare parts may be special orders, which can affect the delivery time.

Need more help?

Don't hesitate to contact our customer service for personal help finding the right spare part for your product. We're here to make things easier for you and ensure your product works optimally.