Wheelyshop.com

We currently don&apos;t offer phone support, but we&apos;re happy to help you with your questions by email &#x2013; fill in the form at the bottom of the page to describe your query. You can also reach us via the chat on our website. For tips and tricks, I recommend visiting our <a href="https://www.wheelyshop.com/blogs/tips-tricks" rel="noopener noreferrer" target="_blank">blog</a> or our <a href="https://www.wheelyshop.com/pages/kontakta-oss" rel="noopener noreferrer" target="_blank">help center</a>. &#x2728;

We don't offer phone support at the moment, but we're happy to help by email (via the form at the bottom of the page) or through the chat on our website. Our blog and help center also have useful tips.

Do you offer phone support?

Other

When and how do I receive my order confirmation?

Can I add more products to my order after it has been placed?

Can I cancel my order?

How do I find my receipt?

Orders

What happens if I don't collect my parcel?

How much does shipping cost?

What are your delivery times?

How can I track my order?

My order is delayed – what should I do?

Do you offer home delivery for e-scooters and e-bikes?

Can I choose which carrier delivers my order?

Can I change my delivery address after placing my order?

Delivery

What payment options do you offer?

How do I pay in instalments?

How do I get my refund after my return?

I haven't received my refund, what should I do?

Can I pay by invoice or in instalments?

Payment for businesses

Payment & Refunds

Reducing returns & protecting the environment

Do you offer a right of return?

Is there a warranty on your products, and how long is it?

How do I return my product?

How do I file a complaint about my product?

Returns & Complaints

Are there manuals for your electric vehicles?

How much of the assembly do I need to do myself?

Assembly & Manuals

Laws and rules for e-scooters: Your comprehensive guide

Laws and rules for e-bikes: Your comprehensive guide

COC documents for e-scooters and e-bikes

Insurance for e-scooters and e-bikes

Laws & Insurance

Do you have a physical store?

Can I test-ride an e-scooter or e-bike before buying?

I can't find the spare part I'm looking for?

Do you offer phone support?Updated a month ago