When and how do I receive my order confirmation?Updated a month ago

When you place an order with us, an order confirmation is automatically sent to the email address you provided at checkout. It's important to make sure your email address is correct when you complete your order so that you receive your confirmation.

What does the order confirmation contain?

Your order confirmation contains important information about your order, such as:

• An overview of the products you have purchased
• Price and any VAT
• The address the products will be shipped to

How quickly is the order confirmation sent?

The order confirmation is sent within a few minutes after your payment has been registered and your order has been approved. If you have not received your order confirmation within 24 hours, we recommend that you first check your spam folder and then contact our customer service for further assistance.

Why don't I receive the order confirmation on paper?

As part of our environmental vision, we choose not to send any order confirmation on paper. This reduces our paper waste and contributes to a more sustainable environment. We encourage all our customers to take part in this eco-friendly initiative by keeping an eye on their emails for all communication regarding their purchase.

For any further questions or concerns, please don't hesitate to contact our customer service.