What happens if I don't collect my parcel?Updated 2 days ago

It's important to collect your parcel within the specified time to avoid extra costs. Here's what applies if your parcel isn't collected:

Uncollected parcels

Cost: If the parcel is not collected, you will be charged the actual return and handling costs according to the carrier's invoice (normally €29–499 depending on weight and volume).

How do I avoid it?

Collect on time: Make sure to collect your parcel from the pick-up point within the deadline specified by the carrier.

Reminders from the carrier: You usually receive a reminder from the carrier when your parcel is available for collection. Keep an eye out for these notifications via SMS, email or app.

What if I miss collecting the parcel?

Contact us: If for any reason you can't collect your parcel in time, contact our customer service as soon as possible. In some cases we can help you find a solution before the parcel is sent back.

More information

For further details, see our shipping policy here.