My order is delayed – what should I do?Updated a month ago

We understand it can be frustrating to wait longer than expected for your order. Here's what you can expect and how to get help if your delivery is delayed:

What happens in the event of delays?

Information about the delay: If we become aware that your order will be delayed, we will inform you as soon as possible. You'll receive an update with a new estimated delivery time by email.

What do I do if I haven't received any update?

Check your email: Make sure you've checked your inbox and spam folder for messages from us.

Contact us: If you haven't received any new information or if you have questions about your delayed order, please contact us via the contact form at the bottom of our website.

How we help you

Fast handling: Our team will investigate your order and give you the latest information on delivery status.

Solutions: If the delays are significant, we can discuss possible options to resolve the situation, such as a new delivery or a refund.

Patience and understanding

We work hard to minimise delivery delays and appreciate your patience. Delays can sometimes occur due to factors beyond our control, such as transport issues or high workload at our suppliers.