Is there a warranty on your products, and how long is it?Updated 2 days ago
Yes, we at Wheelyshop offer a warranty on all e-bikes and e-scooters we sell. The warranty is there to ensure that our customers feel confident and satisfied with their purchases. Here are the details of our warranty:
Warranty period
Current warranty period: For e-bikes and e-scooters purchased after 1 January 2025, a warranty period of 2 years applies from the date of delivery.
Previous warranty period: For products purchased before 31 December 2024, a warranty period of 6 months applies.
What does the warranty cover?
Manufacturing defects: The warranty covers problems and faults related to manufacturing defects. If such a problem arises during the warranty period:
- We primarily offer spare parts so that the customer can easily repair the product.
- There are two options for repair of the product: either it can be sent to a repair centre, or we can recommend that you take it to a local workshop for help.
- If repair is not possible, we offer a replacement product at no extra cost to you.
Important to know
This warranty applies in addition to your statutory rights under EU consumer law. It does not apply to damage caused by improper use, lack of maintenance or external factors.
Keep the original box: if the vehicle needs to be sent in for repair, it must be packed in its original box – we do not send out new boxes.
To use the warranty, you must be able to show your proof of purchase (e.g. order number or receipt).
Read more in our warranty policy here.
How do I use the warranty?
- Contact our customer service: If you notice a problem with your e-bike or e-scooter, contact our customer service as soon as possible.
- Describe the problem: Give a clear description of the problem and always attach photos and video.
- Wait for further instructions: Our team will help you with the next steps, whether it's repair, replacement or a spare part.
Need help?
If you have more questions about our warranty or if any problem arises with your product, you're welcome to contact our customer service. We're here to help!