How can I track my order?Updated a month ago

Being able to follow your order from the moment it leaves our warehouse until it arrives at your door or a pick-up point is important for a safe and informed shopping experience. Here's how you can easily track your order:

How to get your tracking number

Tracking number by email: When your order has been shipped from our warehouse, you receive an email containing your tracking number as well as direct links to the tracking page.

Track your order online

Visit our tracking page: To track your order, click here or navigate to the tracking page available via our website.

Enter your tracking number or order number: You can use either your tracking number or order number to get updates on your order's status.

Enter your email address or phone number: Add the email address or phone number you provided when ordering to verify your identity and access the tracking information.

What do I do if I can't track my order?

Contact customer service: If you have trouble tracking your order or if the information doesn't seem to update, don't hesitate to contact our customer service for assistance. We're here to help you get a smooth and hassle-free delivery of your order.

Additional tips

Patience is key: Sometimes it can take a little time for the tracking information to update in the system. We recommend waiting a couple of hours and then trying again if you don't see any immediate update.